<?php

namespace Modules\Crm\Services;

use Illuminate\Http\UploadedFile;
use Illuminate\Support\Facades\Storage;
use Modules\Crm\Entities\CrmCallSession;
use Modules\Crm\Utils\CrmUtil;
use Modules\Crm\Utils\TelemarketingUtil;

class CallSentimentService
{
    public function isEnabled(int $business_id): bool
    {
        $crmUtil = new CrmUtil();
        $settings = TelemarketingUtil::mergeSettings($crmUtil->getCrmSettings($business_id));

        return ! empty($settings['enable_ai_sentiment']) && ! empty($settings['enable_call_recording']);
    }

    public function storeRecording(CrmCallSession $session, UploadedFile $file): string
    {
        $path = $file->store('crm/call_recordings/'.$session->business_id, 'local');
        $session->update(['recording_path' => $path]);

        return $path;
    }

    /**
     * Analyze recording and return suggested assessment fields.
     * Integrates with Communication agent when available; falls back to neutral.
     */
    public function analyze(CrmCallSession $session): array
    {
        if (empty($session->recording_path) || ! $this->isEnabled($session->business_id)) {
            return [
                'sentiment' => 'neutral',
                'objections' => [],
                'suggested_notes' => '',
            ];
        }

        $fullPath = Storage::disk('local')->path($session->recording_path);

        if (! file_exists($fullPath)) {
            return ['sentiment' => 'neutral', 'objections' => [], 'suggested_notes' => ''];
        }

        // Hook for Communication/Gemini agent — placeholder heuristic until agent wired
        $suggested = [
            'sentiment' => 'neutral',
            'objections' => [],
            'suggested_notes' => __('crm::lang.ai_analysis_pending'),
        ];

        $session->update([
            'ai_suggested_sentiment' => $suggested['sentiment'],
            'ai_suggested_objections' => json_encode($suggested['objections']),
        ]);

        return $suggested;
    }
}