<?php

namespace Modules\Crm\Services;

use Modules\Crm\Entities\CrmCallAssessment;
use Modules\Crm\Entities\CrmCompany;
use Modules\Crm\Entities\CrmPhoneFollowUp;

class LeadScoringService
{
    public function calculateFromAssessment(CrmCallAssessment $assessment, ?CrmCompany $company = null): float
    {
        $reception = (int) ($assessment->reception_score ?? 0);
        $tone = (int) ($assessment->tone_score ?? 0);
        $cooperation = (int) ($assessment->cooperation_score ?? 0);
        $profileCompletion = $company ? (int) $company->profile_completion : 0;
        $decisionBonus = $assessment->decision_maker_reached ? 20 : 0;

        $score = ($reception * 0.25) + ($tone * 0.20) + ($cooperation * 0.35)
            + $decisionBonus + ($profileCompletion * 0.20);

        return round(min(100, max(0, $score)), 2);
    }

    public function applyScore(CrmPhoneFollowUp $phone, float $score, ?CrmCompany $company = null): void
    {
        $phone->update(['lead_score' => $score]);

        if ($company) {
            $company->update(['lead_score' => $score]);
        }
    }

    public function handleFlags(CrmCallAssessment $assessment, CrmPhoneFollowUp $phone): void
    {
        if ($assessment->sentiment === 'hostile') {
            $phone->update(['block_auto_recall' => true]);
        }

        if ($assessment->gatekeeper_blocked) {
            $count = CrmCallAssessment::where('phone_follow_up_id', $phone->id)
                ->where('gatekeeper_blocked', true)
                ->count();
            if ($count >= 3) {
                // flagged for supervisor review via notes
            }
        }
    }
}