<?php

namespace Modules\Crm\Services;

use App\User;
use Carbon\Carbon;
use Illuminate\Support\Facades\Notification;
use Modules\Crm\Entities\CrmCallAssessment;
use Modules\Crm\Entities\CrmCompany;
use Modules\Crm\Entities\CrmPhoneFollowUp;
use Modules\Crm\Utils\CrmUtil;
use Modules\Crm\Utils\TelemarketingUtil;

class TelemarketingWorkflowService
{
    public function afterAssessment(CrmCallAssessment $assessment, CrmPhoneFollowUp $phone, ?CrmCompany $company, User $user): void
    {
        $crmUtil = new CrmUtil();
        $settings = TelemarketingUtil::mergeSettings($crmUtil->getCrmSettings($phone->business_id));

        if (($assessment->cooperation_score ?? 0) >= 4 && ! empty($settings['auto_create_followup_on_interested'])) {
            $days = max(1, (int) ($settings['followup_days_after_interested'] ?? 3));
            $crmUtil->addFollowUp([
                'contact_id' => $phone->lead_id,
                'title' => __('crm::lang.telemarketing_followup_title', ['company' => $phone->company_name ?? $phone->mobile_number]),
                'description' => $assessment->notes,
                'start_datetime' => Carbon::now()->addDays($days)->format('Y-m-d H:i:s'),
                'end_datetime' => Carbon::now()->addDays($days)->addHour()->format('Y-m-d H:i:s'),
                'schedule_type' => 'call',
                'status' => 'scheduled',
                'followup_category_id' => null,
                'user_id' => [$user->id],
            ], $user);
        }

        if ($assessment->partner_potential === 'high') {
            $this->notifySupervisors($phone->business_id, __('crm::lang.high_partner_potential_alert', [
                'company' => $phone->company_name ?? $phone->mobile_number,
            ]));
        }

        if ($assessment->sentiment === 'hostile') {
            $phone->update(['block_auto_recall' => true]);
        }

        if ($company && $company->profile_completion >= 80) {
            $offerService = new OfferMatchingService();
            $offerService->matchForCompany($company, $assessment);
        }
    }

    public function afterNoAnswerStreak(CrmPhoneFollowUp $phone, int $streak = 3): void
    {
        if ($streak >= 3) {
            // Mark for SMS campaign follow-up
            $phone->update(['status' => 'no_answer']);
        }
    }

    protected function notifySupervisors(int $business_id, string $message): void
    {
        $supervisors = User::where('business_id', $business_id)
            ->whereHas('permissions', function ($q) {
                $q->where('name', 'crm.telemarketing.supervisor_dashboard');
            })
            ->get();

        // Notification can be extended with a dedicated notification class
        foreach ($supervisors as $supervisor) {
            // placeholder for future notification
        }
    }
}