<?php

namespace Modules\ManagementTools\Entities;

use App\User;
use Illuminate\Database\Eloquent\Model;

class MtUserTicket extends Model
{
    public const STATUS_OPEN = 0;

    public const STATUS_IN_PROGRESS = 1;

    public const STATUS_RESOLVED = 2;

    public const STATUS_CLOSED = 3;

    protected $table = 'mt_user_tickets';

    protected $guarded = ['id'];

    protected $casts = [
        'is_read_by_admin' => 'boolean',
        'is_read_by_user' => 'boolean',
    ];

    public function user()
    {
        return $this->belongsTo(User::class);
    }

    public function assignee()
    {
        return $this->belongsTo(User::class, 'assigned_to');
    }

    public function replies()
    {
        return $this->hasMany(MtUserTicketReply::class, 'ticket_id')->orderBy('created_at');
    }

    public function dailyReport()
    {
        return $this->belongsTo(MtDailyReport::class, 'daily_report_id');
    }

    public function scopeForBusiness($query, $business_id)
    {
        return $query->where('business_id', $business_id);
    }

    public function scopeOpen($query)
    {
        return $query->whereIn('status', [self::STATUS_OPEN, self::STATUS_IN_PROGRESS]);
    }

    public static function statuses(): array
    {
        return [
            self::STATUS_OPEN => __('managementtools::lang.ticket_status_open'),
            self::STATUS_IN_PROGRESS => __('managementtools::lang.ticket_status_in_progress'),
            self::STATUS_RESOLVED => __('managementtools::lang.ticket_status_resolved'),
            self::STATUS_CLOSED => __('managementtools::lang.ticket_status_closed'),
        ];
    }

    public static function priorities(): array
    {
        return [
            'low' => __('managementtools::lang.ticket_priority_low'),
            'normal' => __('managementtools::lang.ticket_priority_normal'),
            'high' => __('managementtools::lang.ticket_priority_high'),
            'urgent' => __('managementtools::lang.ticket_priority_urgent'),
        ];
    }

    public function getReferenceAttribute(): string
    {
        return 'TKT-'.str_pad((string) $this->id, 5, '0', STR_PAD_LEFT);
    }

    public function statusLabel(): string
    {
        return self::statuses()[$this->status] ?? (string) $this->status;
    }

    public function priorityLabel(): string
    {
        return self::priorities()[$this->priority] ?? $this->priority;
    }

    public function statusBadgeClass(): string
    {
        return match ((int) $this->status) {
            self::STATUS_OPEN => 'label-warning',
            self::STATUS_IN_PROGRESS => 'label-info',
            self::STATUS_RESOLVED => 'label-success',
            self::STATUS_CLOSED => 'label-default',
            default => 'label-default',
        };
    }

    public function priorityBadgeClass(): string
    {
        return match ($this->priority) {
            'urgent' => 'label-danger',
            'high' => 'label-warning',
            'low' => 'label-default',
            default => 'label-primary',
        };
    }
}