ultimatepos/Modules/AssetExchange/Services/ResearchCaseService.php

<?php

namespace Modules\AssetExchange\Services;

use App\Business;
use App\User;
use Illuminate\Support\Facades\DB;
use Illuminate\Support\Facades\Schema;
use Modules\AssetExchange\Models\Listing;
use Modules\AssetExchange\Models\ResearchCase;
use Modules\AssetExchange\Models\ResearchTask;
use Modules\AssetExchange\Models\ResearchTaskTemplate;
use Modules\AssetExchange\Utils\AssetExchangeUtil;

class ResearchCaseService
{
    public function __construct(
        protected AssetExchangeUtil $aexUtil,
        protected PipelineService $pipelineService
    ) {
    }

    public function openCase(Business $business, Listing $listing, array $options = [], ?User $user = null): ResearchCase
    {
        if (! Schema::hasTable('aex_research_cases')) {
            throw new \RuntimeException('جدول پرونده تحقیق موجود نیست.');
        }

        $existing = ResearchCase::where('business_id', $business->id)
            ->where('listing_id', $listing->id)
            ->whereIn('status', ['open', 'in_progress', 'review'])
            ->first();

        if ($existing && empty($options['force_new'])) {
            return $existing->load('tasks');
        }

        return DB::transaction(function () use ($business, $listing, $options, $user) {
            $case = ResearchCase::create([
                'business_id' => $business->id,
                'listing_id' => $listing->id,
                'case_code' => $options['case_code'] ?? $this->aexUtil->generateResearchCaseCode($business->id),
                'title' => $options['title'] ?? ('پرونده تحقیق — '.$listing->title),
                'status' => 'open',
                'lead_researcher_id' => $options['lead_researcher_id'] ?? $listing->assigned_broker_user_id,
                'started_at' => now(),
                'created_by' => $user?->id,
            ]);

            if (! empty($options['spawn_templates'])) {
                $this->spawnTasksFromTemplates($business, $case, $options['template_keys'] ?? null);
            }

            if (! empty($options['tasks']) && is_array($options['tasks'])) {
                foreach ($options['tasks'] as $taskData) {
                    $this->addTask($business, $case, $taskData);
                }
            }

            $this->pipelineService->logEvent(
                $business,
                ResearchCase::class,
                $case->id,
                'research_case_opened',
                'پرونده تحقیق باز شد',
                $user
            );

            return $case->fresh(['tasks.assignee']);
        });
    }

    public function spawnTasksFromTemplates(Business $business, ResearchCase $case, ?array $templateKeys = null): int
    {
        $query = ResearchTaskTemplate::query()
            ->where('is_active', true)
            ->where(function ($q) use ($business) {
                $q->whereNull('business_id')->orWhere('business_id', $business->id);
            })
            ->orderBy('sort_order');

        if ($templateKeys) {
            $query->whereIn('template_key', $templateKeys);
        }

        $templates = $query->get();
        $created = 0;

        foreach ($templates as $tpl) {
            $exists = ResearchTask::where('research_case_id', $case->id)
                ->where('template_key', $tpl->template_key)
                ->exists();

            if ($exists) {
                continue;
            }

            $this->addTask($business, $case, [
                'template_key' => $tpl->template_key,
                'category' => $tpl->category,
                'title' => $tpl->title,
                'description' => $tpl->description,
                'instructions' => $tpl->instructions,
                'priority' => $tpl->default_priority,
                'sort_order' => $tpl->sort_order,
            ]);
            $created++;
        }

        return $created;
    }

    public function addTask(Business $business, ResearchCase $case, array $data): ResearchTask
    {
        $task = ResearchTask::create([
            'business_id' => $business->id,
            'research_case_id' => $case->id,
            'template_key' => $data['template_key'] ?? null,
            'category' => $data['category'] ?? 'general',
            'title' => $data['title'],
            'description' => $data['description'] ?? null,
            'instructions' => $data['instructions'] ?? null,
            'assignee_user_id' => $data['assignee_user_id'] ?? null,
            'status' => 'pending',
            'priority' => $data['priority'] ?? 'normal',
            'due_date' => ! empty($data['due_date'])
                ? $this->aexUtil->parseInputDate($data['due_date'])
                : null,
            'sort_order' => (int) ($data['sort_order'] ?? 0),
        ]);

        if (! empty($data['sync_crm_schedule'])) {
            $this->syncTaskToCrmSchedule($business, $case, $task);
        }

        return $task;
    }

    public function assignTask(ResearchTask $task, int $userId, bool $syncCrm = true): ResearchTask
    {
        $task->update(['assignee_user_id' => $userId, 'status' => 'in_progress']);
        $case = $task->researchCase;

        if ($case) {
            $business = Business::find($case->business_id);
            if ($syncCrm && $business) {
                $this->syncTaskToCrmSchedule($business, $case, $task->fresh());
            }
        }

        return $task->fresh(['assignee']);
    }

    public function completeTask(ResearchTask $task, array $data, ?User $user = null): ResearchTask
    {
        $task->update([
            'status' => 'completed',
            'findings' => $data['findings'] ?? $task->findings,
            'findings_json' => $data['findings_json'] ?? $task->findings_json,
            'completed_at' => now(),
        ]);

        $case = $task->researchCase;
        if ($case) {
            $open = $case->tasks()->whereNotIn('status', ['completed', 'cancelled'])->count();
            if ($open === 0) {
                $case->update(['status' => 'review']);
            } else {
                $case->update(['status' => 'in_progress']);
            }
        }

        return $task->fresh();
    }

    public function closeCase(ResearchCase $case, ?string $summary = null, ?User $user = null): ResearchCase
    {
        $case->update([
            'status' => 'closed',
            'summary' => $summary ?? $case->summary,
            'closed_at' => now(),
        ]);

        return $case->fresh(['tasks']);
    }

    public function syncTaskToCrmSchedule(Business $business, ResearchCase $case, ResearchTask $task): ?int
    {
        if (! class_exists(\Modules\Crm\Entities\Schedule::class)) {
            return null;
        }

        if (! Schema::hasTable('crm_schedules')) {
            return null;
        }

        $case->loadMissing('listing');
        $contactId = $case->listing?->seller_contact_id;
        if (! $contactId) {
            return null;
        }

        $start = $task->due_date
            ? $task->due_date->copy()->setTime(9, 0)->toDateTimeString()
            : now()->addDay()->setTime(9, 0)->toDateTimeString();

        $schedule = \Modules\Crm\Entities\Schedule::create([
            'business_id' => $business->id,
            'contact_id' => $contactId,
            'title' => '[AEX] '.$task->title,
            'description' => trim(($task->description ?? '')."\n".($task->instructions ?? '')),
            'start_datetime' => $start,
            'end_datetime' => date('Y-m-d H:i:s', strtotime($start.' +1 hour')),
            'schedule_type' => 'call',
            'status' => 'open',
            'followup_additional_info' => [
                'aex_research_task_id' => $task->id,
                'aex_research_case_id' => $case->id,
                'aex_listing_id' => $case->listing_id,
            ],
            'created_by' => auth()->id(),
        ]);

        if ($task->assignee_user_id && Schema::hasTable('crm_schedule_users')) {
            DB::table('crm_schedule_users')->insert([
                'schedule_id' => $schedule->id,
                'user_id' => $task->assignee_user_id,
            ]);
        }

        $task->update(['crm_schedule_id' => $schedule->id]);

        return $schedule->id;
    }
}