ultimatepos/Modules/Portal/Http/Controllers/Customer/CommunicationController.php

<?php

namespace Modules\Portal\Http\Controllers\Customer;

use App\Business;
use Illuminate\Http\Request;
use Illuminate\Support\Facades\Schema;
use Modules\Communication\Entities\ChatMessage;
use Modules\Communication\Entities\ChatRoom;
use Modules\Communication\Events\MessageSent;
use Modules\Communication\Services\ChatRoomService;
use Modules\Communication\Services\PresenceService;
use Modules\Portal\Http\Controllers\BasePortalController;
use Modules\Portal\Services\CustomerSpecialistService;

class CommunicationController extends BasePortalController
{
    public function __construct(
        protected CustomerSpecialistService $specialistService,
        protected ChatRoomService $chatRoomService,
        protected PresenceService $presenceService
    ) {}

    public function index()
    {
        $this->ensureCrmSubscription();
        $business_id = $this->businessId();
        $contact_id = $this->contactId();
        $specialists = $this->specialistsWithPresence($business_id, $contact_id);
        $onlineSpecialists = $specialists->where('is_online', true)->values();
        $business = Business::with(['locations' => fn ($q) => $q->limit(1)])->findOrFail($business_id);
        $chatEnabled = $this->chatEnabled();
        $presenceEnabled = $this->presenceEnabled();
        $support_phone = optional($business->locations->first())->mobile;

        return view('portal::customer.communications.index', compact(
            'specialists', 'onlineSpecialists', 'business', 'chatEnabled', 'presenceEnabled', 'support_phone'
        ));
    }

    public function chat(int $specialist_id)
    {
        $this->ensureCrmSubscription();
        if (! $this->chatEnabled()) {
            abort(404);
        }

        $business_id = $this->businessId();
        $contact_id = $this->contactId();
        $specialist = $this->specialistService->assertSpecialistForContact($business_id, $contact_id, $specialist_id);
        $room = $this->chatRoomService->findOrCreateDirectRoom($business_id, auth()->user(), $specialist->id);
        if ($this->presenceEnabled()) {
            $this->presenceService->heartbeat($business_id, auth()->id());
        }
        $is_online = $this->presenceEnabled()
            && $this->presenceService->isOnline($business_id, $specialist->id);

        return view('portal::customer.communications.chat', [
            'specialist' => [
                'id' => $specialist->id,
                'name' => trim($specialist->surname.' '.$specialist->first_name.' '.$specialist->last_name),
                'mobile' => $specialist->contact_no,
                'email' => $specialist->email,
                'is_online' => $is_online,
            ],
            'room_id' => $room->id,
            'presenceEnabled' => $this->presenceEnabled(),
        ]);
    }

    public function presence()
    {
        $this->ensureCrmSubscription();
        $business_id = $this->businessId();
        $contact_id = $this->contactId();

        return response()->json($this->specialistsWithPresence($business_id, $contact_id));
    }

    public function specialistPresence(int $specialist_id)
    {
        $this->ensureCrmSubscription();
        $business_id = $this->businessId();
        $contact_id = $this->contactId();
        $specialist = $this->specialistService->assertSpecialistForContact($business_id, $contact_id, $specialist_id);
        if ($this->presenceEnabled()) {
            $this->presenceService->heartbeat($business_id, auth()->id());
        }

        return response()->json([
            'id' => $specialist->id,
            'is_online' => $this->presenceEnabled()
                && $this->presenceService->isOnline($business_id, $specialist->id),
        ]);
    }

    public function heartbeat()
    {
        $this->ensureCrmSubscription();
        if ($this->presenceEnabled()) {
            $this->presenceService->heartbeat($this->businessId(), auth()->id());
        }

        return response()->json(['success' => true]);
    }

    public function messages(Request $request, int $room_id)
    {
        $this->ensureCrmSubscription();
        $room = $this->assertCustomerRoom($room_id);

        $messages = ChatMessage::where('chat_room_id', $room->id)
            ->with('user:id,surname,first_name,last_name')
            ->orderBy('created_at')
            ->get()
            ->map(fn ($m) => [
                'id' => $m->id,
                'body' => $m->body,
                'user_id' => $m->user_id,
                'created_at' => $m->created_at?->format('Y-m-d H:i'),
                'is_mine' => (int) $m->user_id === (int) auth()->id(),
            ]);

        return response()->json($messages);
    }

    public function sendMessage(Request $request, int $room_id)
    {
        $this->ensureCrmSubscription();
        $validated = $request->validate([
            'body' => 'required|string|max:5000',
        ]);

        $room = $this->assertCustomerRoom($room_id);
        $business_id = $this->businessId();

        $message = ChatMessage::create([
            'chat_room_id' => $room->id,
            'user_id' => auth()->id(),
            'body' => $validated['body'],
            'type' => 'text',
        ]);
        $room->update(['last_message_at' => now()]);
        $room->members()->updateExistingPivot(auth()->id(), ['last_read_at' => now()]);

        try {
            event(new MessageSent($message->load('user:id,surname,first_name,last_name,username,email'), $business_id));
        } catch (\Throwable $e) {
            report($e);
        }

        return response()->json([
            'id' => $message->id,
            'body' => $message->body,
            'user_id' => $message->user_id,
            'created_at' => $message->created_at?->format('Y-m-d H:i'),
            'is_mine' => true,
        ]);
    }

    public function markRead(int $room_id)
    {
        $this->ensureCrmSubscription();
        $room = $this->assertCustomerRoom($room_id);
        $room->members()->updateExistingPivot(auth()->id(), ['last_read_at' => now()]);

        return response()->json(['success' => true]);
    }

    private function chatEnabled(): bool
    {
        return Schema::hasTable('chat_rooms')
            && Schema::hasTable('chat_messages')
            && class_exists(ChatRoomService::class);
    }

    private function presenceEnabled(): bool
    {
        return $this->chatEnabled() && class_exists(PresenceService::class);
    }

    private function specialistsWithPresence(int $business_id, int $contact_id)
    {
        $specialists = $this->specialistService->specialistsForContact($business_id, $contact_id);

        if (! $this->presenceEnabled()) {
            return $specialists->map(fn ($s) => array_merge($s, ['is_online' => false]));
        }

        $this->presenceService->heartbeat($business_id, auth()->id());
        $onlineIds = $this->presenceService->onlineUserIds(
            $business_id,
            $specialists->pluck('id')->all()
        );

        return $specialists
            ->map(function ($s) use ($onlineIds) {
                $s['is_online'] = in_array($s['id'], $onlineIds, true);

                return $s;
            })
            ->sortByDesc('is_online')
            ->values();
    }

    private function assertCustomerRoom(int $room_id): ChatRoom
    {
        if (! $this->chatEnabled()) {
            abort(404);
        }

        $business_id = $this->businessId();
        $contact_id = $this->contactId();
        $room = ChatRoom::where('business_id', $business_id)->findOrFail($room_id);
        $this->chatRoomService->assertRoomMember($room, auth()->user());

        $otherMember = $room->members()->where('users.id', '!=', auth()->id())->first();
        if ($otherMember) {
            $this->specialistService->assertSpecialistForContact($business_id, $contact_id, $otherMember->id);
        }

        return $room;
    }
}